At Leila Yks Home Decor, every candle is made with love, care, and a commitment to quality. We want you to enjoy your purchase with complete peace of mind. While we hope you’ll never need to return an item, we understand that sometimes things don’t go as planned.
We promise to ensure that every order is handled with care and reaches you in perfect condition. In the rare case something goes wrong, we’re here to make it right — quickly, kindly, and transparently.
Every candle tells a story—and at Leila Yks Home Decor, we put heart into each one. From the first pour to the final touch, we embrace artistry and intention. Our unique scent blends, sustainable waxes, and playful designs make our candles perfect for gifting or personal indulgence.
As our candles are handcrafted in small batches, we accept returns only under the following circumstances:
ou received the wrong product
The item arrived damaged or defective
The product is unused and in its original packaging
To be eligible, you must notify us within 7 days of receiving your order.
If you believe you’re eligible for a return, please email us at info@leilaykshomedecor.com with:
Your order number
Clear photos of the item
A short note describing the issue
Our team will review your request and guide you through the next steps.
Once your return is approved and received, we’ll issue a full or partial refund (depending on the issue) to your original payment method. Refunds are typically processed within 5–7 business days. Please note: original shipping charges are non-refundable unless the return is due to our error.
Because our products are made-to-order and crafted by hand, we do not accept returns for:
Used or partially used candles
Custom-made or personalised items
Sale/discounted products
Change of mind
We care deeply about your experience. If you have any questions, concerns, or feedback, don’t hesitate to reach out. At Leila Yks Home Decor, we’re always here to light the way with kindness and care.
